Investing in the future of Tauck

Tauck’s original computer system, one of the industry’s first. In 1978, Tauck installed the first computerized reservations and customer service system in the tour industry. The thinking behind that investment was simple: give our team better tools so they could know our guests better, serve them more personally, and take better care of them. Nearly 50 years later, that idea still guides us. Today, in our 4th generation of family ownership, Tauck offers journeys in more than 70 countries, on land and water. Our business is far larger and more complex than it was in 1978. And over the years, we have continually invested in the systems, processes, and people needed to support that growth. Recently, you may have seen emails from us about an important upgrade to our reservation system. The transition caused a brief disruption to our call center, and if that created any inconvenience for you, I’m sorry. While it may have resulted in some longer-than-normal hold times, it was the largest system upgrade in Tauck’s history and a foundational investment in our future, made possible by an extraordinary effort from our team. It’s also just the first of several significant and exciting upgrade...